When you shop with Wuv Bug Kids, it is our topmost priority to deliver quality products and to give you the most enjoyable and hassle-free online shopping experience. Keeping this in mind, our Returns Policy is also safe, easy and transparent.

 

In which cases can I return the product?

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An order cannot be cancelled once it is in production.

 

You can return a product in the following two scenarios:

- A product is damaged.

- A wrong product is delivered.

 

However if the product gets damaged via transit, or while opening by the buyer, or due to use over time, Wuv Bug Kids cannot be held responsible to repair or replace the product.

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If you want to return the product for any other reason apart from the above-mentioned ones, please get in touch with us within 48 hours from the receipt of delivery. You can either call us on +91 9810797460 between 10.00 a.m. and 7.00 p.m. (IST), or email us at hello@wuvbugkids.com.

 

When can I return the product?

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Please get in touch with us within 48 hours from the date of receiving your shipment.

Products returned after 1 week of receiving will not be accepted back.

 

What is the returns procedure?

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Step 1 : Call us on +91 9810797460 between 10.00 a.m. and 7.00 p.m. (IST) from Monday to Saturday. You can also email us at hello@wuvbugkids.com. Please mention your name, order number & the reason for return.

Step 2 : Once your returns request is validated over phone, you will need to ship the goods back to us at the below given address, the courier charge for return will be borne by the customer, not WuvBug Kids. We do not provide reverse pick up service at the moment.

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Wuv Bug Kids

193, Royalton Tower

DLF Phase 5, Gurgaon 122009

# +91-9810797460

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Step 3 : After receiving the package, we will inspect the same. Once approved as an eligible return by our Quality Assurance Team, we will ensure that we replace or exchange the product as per your wish. Or we can issue a merchandise credit for the same amount.

Your returns issue will be closed within 10 days of our receiving the return package from you.

 

What is the Return Policy for the discounted products?

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Wuv Bug Kids does not offer replacements on discounted or season-end sale products.

 

Terms & Conditions for Return:

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1. The final decision on whether a returned item will be approved or rejected lies completely with our Quality Assurance Team.

2. The returned items will only be accepted with their original tags.

3. The product you're returning must be unused, unwashed and in its original condition. If it is used, damaged, soiled or altered, the return won't be processed and the items will be sent back to you (at your request).

4. PLEASE DO NOT ACCEPT THE PACKAGE IN DAMAGED, OPENED OR SOILED CONDITION.

5. If we are unable to send you a replacement of the item that you have returned, we will offer you a credit note for the same. (Validity for the credit note is one year from the date of issue). 

 

Will I get a full cash refund on return of order?

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No. Wuv Bug Kids does not offer cash refund.

Once a payment has been made & product(s) are delivered. The customer can return the products back to us incase they are unhappy with the same.

We are happy to exchange the product for you or issue a credit note valid for a year.

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